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FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
All orders will be delivered via USPS standard or UPS Ground unless otherwise requested. Tracking information will be emailed to you as soon as available.
| Order Total | Standard Shipping |
| Up to $20 | $5 |
| $21- $100 | $15 |
| $101 - $200 | $30 |
| $201 - $300 | $65 |
| $301 - $500 | $150 |
| $501 - $1000 | $250 |
| $1001 - $2000 | $450 |
| $2,000 + | $550 |
- Why is shipping so much more after $200? Because under $200 works are prints or works on paper, which are much lighter to ship!
- Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
- We are not responsible for duties and taxes required for international shipping.
- Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at makiko@makikoharrisart.com with the details of what will be in the order and the address it will be shipped to.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We want you to be happy with your order. If a piece isn't working for you, you may return it for a store credit within 30 days of receipt. No refunds are available.
- If you would like to initiate a return within the 30 day window, contact makiko@makikoharrisart.com for shipping address and instructions.
- The buyer is responsible for return shipping charges, including appropriately packaging the work for safe transit.
- You will receive your store credit via email once we have successfully received the return package and confirm there is no damage to the artwork.
- We do our utmost to ensure that your artwork is packaged carefully and arrives safely at the destination. However, should damage occur during shipping please contact makiko@makikoharrisart.com as soon as possible.
CAN I CANCEL MY ORDER?
Please contact makiko@makikoharrisart.com as soon as possible if you need to cancel your order. Once it is shipped the order is not cancelable, but it is still eligible for a return for store credit (see above).
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Your store credit will be processed within 2 business days of receiving the returned item. You will receive an email with your store credit information.
DO YOU DO COMMISSIONS?
Yes! Please contact makiko@makikoharrisart.com and let's chat about what you have in mind.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is to follow us on our social media pages.
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